Returns and complaints

Returns and complaints

Withdrawal from the contract

If you are a consumer - as a rule you have the  right to withdraw from a distance contract .

You can withdraw from the contract  by submitting a  declaration of withdrawal from the contract, e.g. by e-mail sent to:

Return the returned item immediately to the following address: Mochnaczka Niżna 77, 33-380 Mochnaczka Niżna  , but not later than within 14 days from the date on which you resigned from the contract.

You can withdraw from the contract within  14 days .

The 14-day deadline for withdrawal from the contract begins:

  • for the contract in which we issue the item, being obliged to transfer its ownership -  from taking possession of the item by you  or a third party designated by you other than the carrier,
  • for digital content - from the date of conclusion of the contract.

To meet the deadline, it is enough to send a statement before its expiry.

The payments made by you, including the costs of delivering items on terms specified in the regulations, will be returned to you without delay, but no later than within 14 days from the date of receipt of the declaration of withdrawal from you.

We may withhold reimbursement of the payment received from you until you receive the item back or provide proof of sending it back, depending on which event occurs first.

Remember that the right to withdraw from a distance contract is not payable to the consumer, among others in relation to the contract:

  • in which the subject of the service is a  non-prefabricated item, manufactured according to the consumer's specification  or  serving to satisfy his individual needs ,
  • in which the subject of the service is an  item subject to rapid deterioration  or having a short shelf-life,
  • in which the subject of the service is an item delivered in a sealed package, which  after opening the packaging can not be returned due to health protection or hygiene reasons , if the packaging was opened after delivery,
  • in which the subject of the service are  sound or visual recordings or computer software delivered in a sealed package , if the packaging has been opened after delivery
  • for delivery of digital content that is not stored on a tangible medium , if the fulfillment of the service started with the consumer's express consent before the deadline for withdrawal and after informing him by the trader about the loss of the right to withdraw from the contract.

Detailed information on withdrawal from the contract can be found in our Sales Regulations.


If you are a Consumer, if the product purchased from us proves to be defective, you have the right to advertise it on the basis of warranty. The complaint is best sent to the following e-mail address:  or by post to the following address: Mochnaczka Niżna 77, 33-380 Mochnaczka Niżna.

The advertised goods should be sent to the following address: Mochnaczka Niżna 77, 33-380 Mochnaczka Niżna

In connection with the disadvantage, you can request:

  • exchange of things for items free from defects,
  • removing the defect,

or make a statement about:

  • lowering the price,
  • withdrawal from the contract - in the case of a significant defect.

We respond to you for defects found before the expiration of two years from the date of delivery of the item.

As a rule, you can report a complaint  within one year from noticing the defect , but the time for lodging a complaint can not be completed before the expiry of the seller's liability period.

Consideration of your complaint (response to it) will take place within 14 days from the date we receive your complaint application.

You can find more information about the complaint in our Sales Regulations.

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